Contact Us
Last updated: June 13, 2026
Customer Support Availability Hours
Customer service representatives are available to assist you during the following hours (Eastern Time Zone, United States):
Monday through Friday: 9:00 AM to 6:00 PM (ET)
The support team is not available on:
Saturdays and Sundays
New Year’s Day
Memorial Day
Independence Day (July 4)
Labor Day
Thanksgiving Day
Christmas Day
Email Contact Method
Email is the primary method for submitting return requests, order questions, and product inquiries. Send your message to:
info@dfyne.sbs
When sending an email, include the following information to ensure a faster response:
Your order number (if applicable)
A clear subject line (example: “Return request – order DFYNE-12345”)
A detailed description of your issue
Email responses are provided within 1 business day during support hours. Emails received after 6:00 PM ET or on weekends will be answered on the next business day.
Telephone Contact Method
You may call the following telephone number during support hours:
+1 (610) 800-4505
If all representatives are assisting other customers, you may be placed on hold. If you reach a voicemail recording, leave a message with:
Your full name
Your order number
A callback number
A brief reason for your call
Calls returned within the same business day whenever possible.
Postal Mail Address
Written correspondence sent through postal mail should be directed to:
59 Eastwood Road, Media, MI 19063, United States
Mail delivery does not offer a guaranteed response time. For time‑sensitive issues (returns, refunds, or order problems), use email or telephone instead.
Information to Include in All Inquiries
To help our support team resolve your issue as quickly as possible, always provide your order number (format: DFYNE-xxxxx) in any email or phone inquiry. If you do not have an order number (for example, a general question about policies), state that clearly at the beginning of your message.
No Live Chat or Instant Messaging
This website does not offer live chat, instant messaging, SMS, or any real‑time text support. All customer service interactions occur through email or telephone as described above.